Welcome to Scentra Egypt (“we,” “our,” or “us”). By accessing or using scentraegypt.com, you agree to the following Terms & Conditions. Please read them carefully before using our website.
1. General
Scentra Egypt provides perfumes and fragrance-related products through our online store.
By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
2. Products & Availability
We strive to ensure that all product descriptions, images, and prices are accurate. However:
- Product colors may vary slightly depending on your device display.
- Availability of products may change without notice.
- We reserve the right to discontinue any product at any time.
3. Pricing & Payments
All prices displayed on the website are in the applicable currency and include taxes unless otherwise stated.
We accept approved payment methods available during checkout. Orders will only be processed after successful payment confirmation.
4. Shipping & Delivery
We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location and courier service.
Scentra Egypt is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
5. Returns & Refunds
Return Policy
Every full-size fragrance includes a sample of the same scent.
Please try the sample first before opening the full-size bottle.
If the fragrance is not right for you, you may request a return within 7 days of delivery, provided the full-size bottle remains completely unopened, unused, and in its original packaging.
Opened or used full-size bottles are not eligible for return unless the product arrived defective or damaged.
Proof of purchase is required.
To request a return, use the Return Request option for the relevant order in My Account, or contact us at info@scentraegypt.com.
Refund Policy
Approved refunds will be processed using the original payment method where applicable.
6. Order Cancellation
We reserve the right to cancel any order if:
- Payment is not successfully completed.
- Fraudulent activity is suspected.
- Product availability issues occur.
- Incorrect pricing or technical errors appear on the website.
7. Intellectual Property
All content on this website, including logos, images, text, graphics, and designs, is the property of Scentra Egypt and may not be copied, reproduced, or distributed without written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website.
- Distribute harmful software or malicious content.
- Violate any applicable laws or regulations.
9. Limitation of Liability
Scentra Egypt shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the website or products purchased through the website.
10. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Scentra Egypt
Website: scentraegypt.com
Email: info@scentraegypt.com
11. FAQs
How can I track my order?
Sign in to My Account, open Orders, and select an order to view its current status and progress.
How do I request a return?
Open the relevant order in My Account and use the available Return Request option. The sample-first and unopened-bottle conditions in the Return Policy apply.
Which payment methods are accepted?
The approved payment methods currently available for your order are shown during checkout.
When will my order arrive?
Delivery times vary depending on your location and the courier service.
